Lynx, Destroyer of Worlds (with Science!) (lynxreign) wrote,
Lynx, Destroyer of Worlds (with Science!)
lynxreign

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Worst Customer Service Ever

I called Verizon earlier to cancel service. Eventually I talked to a supervisor who helped me and was great. However, the reason I had to ask for the supervisor in the first place really pissed me off.

The CS person asked for verification information since I wasn't calling from the number in question. I was already annoyed by the voice only menu system that had gotten me that far and when he told me that the only verification they accepted was a code on my bill or the amount I last paid, I said "wow, you guys suck."
His response? "No, you do."
I said "What did you say?"
He started explaining how he could only accept certain information as confirmation.
I said "Let me speak to your supervisor"
He said "OK, sure", in a snide voice and hung up on me.

I'm hoping they discipline or even fire this ass. He shouldn't be doing that job if he can't deal with a mildly annoyed customer.
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  • 17 comments

  • Exercise

    Neat exercycle When I'm on the elliptical at the gym I frequently end up watching ESPN and they show the commercial for that exercise bike quite…

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